Shipping policy

Free shipping on orders over $100

Orders with a subtotal of $100 CAD or more ship free. The discount is applied automatically at checkout — no code needed. The subtotal is calculated before taxes and after any other discounts.

Where we ship

We ship across Canada from our facility in Mississauga, Ontario.

Order processing

Orders are processed within [1-2] business days. Orders placed on weekends or public holidays are processed the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Shipping rates and delivery times

Shipping is calculated at checkout based on your address and the weight of your order.

  • Orders over $100 CAD — free shipping
  • Orders under $100 CAD — calculated at checkout

Estimated delivery once shipped:

  • Ontario and Quebec — [2-4] business days
  • Rest of Canada — [4-8] business days
  • Remote and northern communities — [7-14] business days

These are estimates provided by the carrier, not guarantees. Delivery can take longer during peak periods, severe weather, or carrier disruption.

Tracking your order

A tracking number is emailed to you when your order ships. If it has not arrived within [24] hours of that email, please check your spam folder before contacting us.

Delayed, lost, or damaged parcels

Once a parcel is handed to the carrier it is in their custody, but we will help you resolve any problem.

  • Delayed — if tracking has not updated for [5] business days, contact us and we will open an enquiry with the carrier.
  • Damaged — email us within [7] days of delivery with photographs of the packaging and the items, and we will arrange a replacement or refund.
  • Lost — if the carrier confirms a parcel as lost, we will replace it or refund it in full.

Incorrect addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you cover the return and reshipping cost. If you spot a mistake, contact us immediately — we can usually correct it before the order ships.

Undeliverable and refused parcels

Parcels refused at delivery or unclaimed at a pickup point are returned to us. We will refund the order minus the original shipping cost once it arrives back.

Contact us

Questions about a delivery? Email info@familyfoodmarketing.com with your order number and we will get back to you within [1-2] business days.

Last updated: [DATE]